About Us

About us

GenerationTech provides a consistent, quality service to the older people of Ireland (defined as those 65 years of age and older) that assists them, on demand, with their technology issues using phone line & digital channels. The scope of this service includes, but is not limited to,help with laptops, smart televisions,WiFi, software, mobile phones and telecommunications.

All services are free of charge and the helpline is currently open Monday – Friday 8:00 AM – 8:00 PM.

For Saturday and Sunday please leave a message and we will get in touch with you within 24-48 hours).
These opening hours may change to reflect volunteer numbers and demand for the service. Volunteers personal endpoints i.e. PCs, laptops, tablets and mobiles are used to manage these queries. The Covid-19 Pandemic brought us a new awareness of others, their proximity and their condition. However, there are those that we believe need more support, and more consideration, given their special vulnerability.

There are currently just over 0.75M older people (65+) on the island of Ireland. Whilst a lot believe “the worst is over”, there is still a high degree of risk for our older people, especially those who are not in their fullness of health.

This has led to an increase in the use of modern technologies by older people, as they are very quickly up-skilling themselves with new devices and software. However, like many others, they may hear about, but not have access to, communications software, social media services and more importantly education about how to install and use such devices and software.

During the height of the Pandemic, Covid19_Tech (now known as GenerationTech) helped 1000`s of older people with their technology. Now, whilst relatives and friends are far more accessible, we would like to assist with giving full self-determination to older people, by continuing the service we offer, still free of charge.

GenerationTech (formerly known as Covid19Tech) with the very kind support of sponsors is delighted to be able to continue the service, and whilst “normal” will never be the same again, we will continue to work with our 65+ citizens to ensure their participation in the digital community is as frictionless as possible, and that they can share their wisdom and insight with us, as we help and support them.