Good afternoon John.

Just a word of thanks for the wonderful service on offer at the end of a phone line: 01 96333288. 

I am so impressed by GenerationTech staff’s wide knowledge of the silicon world, the forensic approach

to problems and the infinite patience dealing with those of us with an inadequate cyber-world vocabulary. 

Take a bow for your efforts and those of your fine colleagues. 

Tom Moran.

I’m so thrilled with GenerationTech volunteers, 

So knowledgeable and patient. It is a wonderful service.

Thank you so very much.

The email on my mobile was taking 10 days to show up, while I knew there were new e mails on my computer. GenerationTech spent over an hour helping me to get back these e mails. I was most impressed with agent’s knowledge, patience, persistence and kindness in helping me to solve the problem.

I also had trouble with getting sound on a streaming session on my tablet. Two more GenerationTech volunteers came to my rescue with their technological skills and ability to impart to me the necessary steps to take to produce the sound.

This is a most wonderful and necessary service for us seniors as we try to stay up to date with today’s world. My heartfelt gratitude to all those involved.

I recently bought an Apple iPad, and having had no previous experience of the devices, quickly realized that I was not going to be able to get it up and running myself. A friend recommended that I approach the Covid19tech group. 

Response to my enquiry was swift and efficient. The technician who helped me, Niall Fox, spent five hours over the next two days installing the system. Niall was unfailingly pleasant, patient and supportive, although it cannot have been easy relaying instructions by telephone to someone like myself who was completely unfamiliar with touch pad technology. 

The group provides an invaluable service for those who might be feeling isolated at the moment. I would not hesitate to recommend them to a friend – in fact I have already done so. 

Anne phoned with a problem with the bill from her broadband supplier. One of our team of volunteers advised Anne of how to take it up with her supplier and how to escalate the problems to the regulator if this failed.  

Anne later called back to thank us, saying that the volunteer “gave me very useful help and I just wanted to let you know that everything has been sorted to my satisfaction now.” 

Dear Ladies and Gentlemen Volunteers, 

I am so grateful to all of you for your support.  

Over the past couple of months, I have been contacting your helpline on various occasions. The help I received was delivered by Deryck Fay whose patience I must have tested but through him I have gained a new level of confidence in handling issues with my iPhone and MacBook that I never dreamt I could do. Nothing was too much for Deryck. 

I have passed your details onto a number of people who have been in touch with you too seeking help and direction. It’s satisfying to hear back from them relating their positive experiences. 

I hope when the COVID crisis finishes that there will be some form of HELPLINE for us Senior Citizens. As the use of technology is becoming more and more important in our daily lives to have someone to turn to like yourselves would be an enormous help and encouragement. 

 Many thanks to Deryck and all on the Covid help team. 

 Best wishes to all. 

 Pat Cahalane 

Anyone with techie problems, give a shout to @covid19_tech, manned by volunteers to help people in Ireland with tech issues during Covid-19 crisis - they were very helpful to me lately, prompt and patient with this pure technophobe. Do RT.

— Oh for a pint in a pub (@roisinmeaney) April 17, 2020