Previous testimonials

I recently bought an Apple iPad, and having had no previous experience of the devices, quickly realized that I was not going to be able to get it up and running myself. A friend recommended that I approach the Covid19tech group. 

Response to my enquiry was swift and efficient. The technician who helped me, Niall Fox, spent five hours over the next two days installing the system. Niall was unfailingly pleasant, patient and supportive, although it cannot have been easy relaying instructions by telephone to someone like myself who was completely unfamiliar with touch pad technology. 

The group provides an invaluable service for those who might be feeling isolated at the moment. I would not hesitate to recommend them to a friend – in fact I have already done so. 

Hilary Heath 

iPad client

Anne phoned with a problem with the bill from her broadband supplier. One of our team of volunteers advised Anne of how to take it up with her supplier and how to escalate the problems to the regulator if this failed.  

Anne later called back to thank us, saying that the volunteer “gave me very useful help and I just wanted to let you know that everything has been sorted to my satisfaction now.” 

Anne

Broadband Issue

Dear Ladies and Gentlemen Volunteers, 

I am so grateful to all of you for your support.  

Over the past couple of months, I have been contacting your helpline on various occasions. The help I received was delivered by Deryck Fay whose patience I must have tested but through him I have gained a new level of confidence in handling issues with my iPhone and MacBook that I never dreamt I could do. Nothing was too much for Deryck. 

I have passed your details onto a number of people who have been in touch with you too seeking help and direction. It’s satisfying to hear back from them relating their positive experiences. 

I hope when the COVID crisis finishes that there will be some form of HELPLINE for us Senior Citizens. As the use of technology is becoming more and more important in our daily lives to have someone to turn to like yourselves would be an enormous help and encouragement. 

 Many thanks to Deryck and all on the Covid help team. 

 Best wishes to all. 

 Pat Cahalane 

 Pat Cahalane 

Repeat client - iPhone, MacBook issues

Roisin Meaney

tech issues client

    Feeback





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    All time is donated by volunteers.

    ALL TELEPHONY AND OTHER SOFTWARE IT SUPPORT IS DONATED BY OUR SPONSORS.

     

    * Please note, this is not a premium number, but, if calling landlines not in your package, ordinary landline call charges from your operator will be incurred.

    Our lines are normal landlines that do not incur any unusual rates. Most peoples mobile phone package includes calls to landlines, but please do check with your provider if you are unsure. Callers can also leave us a voicemail by pressing 1 immediately after the call has been answered, or alternatively press 2 to request a (free) callback