I recently bought an Apple iPad, and having had no previous experience of the devices, quickly realized that I was not going to be able to get it up and running myself. A friend recommended that I approach the Covid19tech group.
Response to my enquiry was swift and efficient. The technician who helped me, Niall Fox, spent five hours over the next two days installing the system. Niall was unfailingly pleasant, patient and supportive, although it cannot have been easy relaying instructions by telephone to someone like myself who was completely unfamiliar with touch pad technology.
The group provides an invaluable service for those who might be feeling isolated at the moment. I would not hesitate to recommend them to a friend – in fact I have already done so.
Anne phoned with a problem with the bill from her broadband supplier. One of our team of volunteers advised Anne of how to take it up with her supplier and how to escalate the problems to the regulator if this failed.
Anne later called back to thank us, saying that the volunteer “gave me very useful help and I just wanted to let you know that everything has been sorted to my satisfaction now.”
Dear Ladies and Gentlemen Volunteers,
I am so grateful to all of you for your support.
Over the past couple of months, I have been contacting your helpline on various occasions. The help I received was delivered by Deryck Fay whose patience I must have tested but through him I have gained a new level of confidence in handling issues with my iPhone and MacBook that I never dreamt I could do. Nothing was too much for Deryck.
I have passed your details onto a number of people who have been in touch with you too seeking help and direction. It’s satisfying to hear back from them relating their positive experiences.
I hope when the COVID crisis finishes that there will be some form of HELPLINE for us Senior Citizens. As the use of technology is becoming more and more important in our daily lives to have someone to turn to like yourselves would be an enormous help and encouragement.
Many thanks to Deryck and all on the Covid help team.
Best wishes to all.
Anyone with techie problems, give a shout to @covid19_tech, manned by volunteers to help people in Ireland with tech issues during Covid-19 crisis - they were very helpful to me lately, prompt and patient with this pure technophobe. Do RT.— Roisin Meaney 😎 (@roisinmeaney) April 17, 2020